The Average Customer Doesn't Exist
The Average Customer Doesn't Exist
It's Noa is the customer intelligence platform built for retail. See every customer and understand what they're worth. Know what to do next.
It's Noa is a Customer Intelligence platform built for Retail. See every customer, know what they're worth & what to do next.
Features
The Customer Health Report
Connect your tools to see your highest priority revenue opportunities and risks. Instantly.
See your highest priority revenue opportunities and risks. Instantly.
See your highest priority revenue opportunities and risks. Instantly.
Your True Customer Health
Connect customer behaviour with your highest priority revenue risks and opportunities.
In Their Rhythm
Your Priorities, Ranked
In Plain English
Connect behaviour to revenue risks and opportunities
customer health
82
risk by behaviour
highest priority opportunity
+$142K
revenue at risk
$714K
Your True Customer Health
Connect customer behaviour with your highest priority revenue risks and opportunities.
In Their Rhythm
Your Priorities, Ranked
In Plain English
In Plain English
Explore Your Data
In Seconds
Explore Your Data
In Seconds
Explore Your Data
In Seconds
Build dashboards in plain English, track the KPIs you own in your own space and model what happens next.
Show me Gold VIPs who have shopped in the last 90 days, with their AOV and spend in the last 12-months
Show me Gold VIPs who've shopped in the last 90 days, with AOV & 12-month spend
Summary
Projections
Projections
AOV · +4% AOV growth
AOV · +4% AOV growth
+4% AOV growth
+4% AOV growth
+$1.7m
+$1.7m
Projections with memory
We believe an intelligence tool should be accountable to its own predictions, and prove it's continued place in your stack.
Every projection is captured with a frozen before and a live after to measure the effectiveness of actions taken. We believe an intelligence tool should be accountable to its own predictions, and prove it's continued place in your stack.
How it Works
What Noa Monitors
Set Noa to monitor key shifts within your customer base, from performance to engagement to product sell-through by customer group.
Set Noa to monitor key shifts within your customer base, from performance to engagement to product sell-through by customer group.
Opportunities & Risks
Noa connects customer behaviour with revenue outcomes so you always know where to focus next.
Noa connects customer behaviour with revenue so you always know where to do next.
Connect behaviour to retention risk
retention by spend
At risk
24%
Focus next
+$28.6K
Signals
retain
Their Rhythm, Not A Rule
Understand how each customer shops, and let their pattern decide the next best message.
Personalise experiences from customer's rhythms
Overdue: 65 days
unusual
customer baseline
~ 42 days typical
Progressive Identity
Noa stitches identities across systems into unified profiles, as every signal and event occurs.
Stitch identities into one live customer profile
Unified Customer
In-Store
Online
Email/SMS
Loyalty
enriched live
KPI Monitoring
Plus set Noa to monitor any metric to help you achieve your revenue & retention KPIs.
Noa is Monitoring:
Sales By Customer Group
AOV
IPT
Sell-Through
VIP Spend
Loyalty Tier Progession
& More
Opportunities & Risks
Noa connects customer behaviour with revenue outcomes so you always know where to focus next.
Connect behaviour to retention risk
retention by spend
At risk
24%
Focus next
+$28.6K
Signals
retain
Their Rhythm, Not A Rule
Understand how customers shop, and let their pattern decide the next best message.
Personalise experiences from customer's rhythms
Overdue: 65 days
off-track
customer baseline
~ 42 days typical
Progressive Identity
Noa stitches identities across systems into unified profiles, as every signal and event occurs.
Stitch identities into one live customer profile
Unified Customer
In-Store
Online
Email/SMS
Loyalty
enriched live
Progressive Identity
Noa stitches identities across systems into unified profiles, as every signal and event occurs.
Stitch identities into one live customer profile
Unified Customer
In-Store
Online
Email/SMS
Loyalty
enriched live
Plus set Noa to monitor any metric to help you achieve your revenue & retention KPIs.
Plus set Noa to monitor any metric to help you achieve revenue & retention KPIs.
Your Business
The Briefing
The Briefing
Log in to receive a read of your business, not a wall of tables & dashboards.
Log in to receive a read of your business, not a wall of tables & dashboards.
Noa Briefing
Noa Briefing
4 sections
Your Briefing
Your Briefing
01
Insights & shifts in need of your attention
Insights & shifts in your customerbase
02
Your connected data
Your connected data
03
What’s notable
What’s notable
04
What's changed
What's changed
VIP AOV down · frequency consistent
VIP AOV down · Frequency consistent
VIP AOV down · frequency consistent
A +5% uplift is worth $425K this quarter.
A +5% uplift is worth $425K this quarter.
Every time you open Noa, it greets you with a Briefing in four sections: The shifts needing your attention, your connected data, what’s notable and what's changed.
Each Insight names a real pattern from your connected systems, and projects the money on the table, in both directions, so you always know where to focus next.
Pricing
Two Ways To Access It's Noa
Private access is free, by application, for a select group of retailers. Larger or more complex businesses start with a conversation.
Private access is free, by application, for a select group of retailers. Larger or more complex businesses start with a conversation.
Private Access
$0
Free for a select group of brands*
Full access to the It's Noa platform
Explore your connected data
Your customer health report
Access unified customer profiles
Custom Integrations
Business
Custom
Ecommerce, omnichannel & multi-brand retailers
Full access to the It's Noa platform
Explore your connected data
You customer health report
Access unified customer profiles
Custom integrations
Private Access
$0
Free for a select group of brands*
Your Customer Health Report
Full access to the It's Noa platform
Explore your connected data
Access unified customer profiles
Custom Integrations
Business
Custom
Ecommerce, omnichannel & multi-brand
Full access to the It's Noa platform
Explore your connected data
Your customer health report
Access unified customer profiles
Custom integrations
Private Access
$0
Free for a select group of brands*
Your Customer Health Report
Full access to the It's Noa platform
Explore your connected data
Access unified customer profiles
Custom Integrations
Business
Custom
Ecommerce, omnichannel & multi-brand
Full access to the It's Noa platform
Explore your connected data
Your customer health report
Access unified customer profiles
Custom integrations
Private Access
$0
Free for a select group of brands*
Your Customer Health Report
Full access to the It's Noa platform
Explore your connected data
Access unified customer profiles
Custom Integrations
Business
Custom
Ecommerce, omnichannel & multi-brand
Full access to the It's Noa platform
Explore your connected data
Your customer health report
Access unified customer profiles
Custom integrations
Book A Demo
See what Noa would show you about your customers. Book a walkthrough with the team.
See what Noa would show you about your customers. Book a walkthrough with the team.
FAQs
Everything you need to know!
Everything you need to know!
Who is Noa?
How will Noa help my team?
How will Noa grow customer spend?
Is my customer data safe?
How does private access work?
Do I need a data warehouse or a data team?